Tour Smart Travel – Return & Refund Policy

At Tour Smart Travel, we strive to provide seamless and unforgettable experiences for our customers. We understand that sometimes plans change, and we aim to be as flexible as possible while ensuring fair policies for both our guests and our business.

• Full Refund: Cancellations made at least 72 hours before the scheduled tour or service will receive a full refund.
• Partial Refund: Cancellations made 48-72 hours before the scheduled service will receive a 50% refund.
• No Refund: Cancellations made less than 48 hours before the scheduled service are non-refundable.

• Guests who fail to arrive at the designated pickup location without prior notice will not be eligible for a refund.
• If you are running late, please contact us as soon as possible. We will do our best to accommodate changes, but we cannot guarantee rescheduling without additional fees.

• Guests may reschedule their booking for free if requested at least 48 hours before the scheduled service.
• Rescheduling requests made within 24-48 hours of the service may be subject to a change fee.
• Same-day rescheduling is not guaranteed and may require a new booking.

• If a tour or service is canceled due to severe weather conditions or other unforeseen circumstances, guests will be offered the option to:
  • Reschedule for a later date (subject to availability).
  • Receive a full refund if rescheduling is not possible.

• Approved refunds will be processed within 5-10 business days to the original payment method. Processing times may vary depending on your financial institution.

To cancel or modify a booking, please contact us via:
📧 Email: Info@toursmarttravel.com
📞 Phone:  (855) 752-6242
📍 Website: www.toursmarttravel.com

We appreciate your understanding and look forward to making your Jamaica experience unforgettable!

Tour Smart Travel Team 🚖✨